Kotak Mahindra Bank Inbound Customer Support Services




Nature of job Bank Based Customer Support Service Inbound
Work Description: Bank Customer Support Services Voice – Inbound
Industry Vertical: Level 1 Customer Support
Business Procurement fee: INR 10,00,000/- Cash/DD(At the Time of Signup in Bank’s Office. Slot Booking Charges : INR /-
Service Tax: %
Signup Place: Kotak Mahindra Bank Corporate Office
Consultancy Charges : INR 3,00,000/-
Payout INR 37,50000 (25000K*50 Seats*3 Shift) (taxes applicable)
Contract Duration: 36 Months
Royalty : 10% of Billing for 6 Months.
Shifts : 8 Hours / 3 Shifts / 24X7
Minimum no. of seats: 50
Billing Cycle: Monthly
Documents/Certifications Required:
  • Company Profile
  • Network Diagram
  • Technology details including Dialler/ACD
  • Centres photographs (Floor, Management area, IT/HR/Training Rooms)
  • Last 2 years Balance Sheet and Profit and Loss statement
  • Memorandum and Articles of Association
  • Director’s profile along with senior Management profile
  • DOT Licenses (Domestic & International). Domestic is required.
  • STPI Registration (Optional)
Challenges Faced : The commercial terms are final and non-negotiable.
  • Providing quality output & time consciousness at all times.
  • Having necessary infrastructure and man power to executive orders in precision.
  • Should be in position to start the project immediately after the sign up.
  • Dialers must be Installed Properly with Call Transfer Function and Conferencing Functions
  • Evaluation of profiles, setup details.
  • Sign the MOU (Memorandum of Agreement)
  • On-Line Training of operators.
  • Mock Calls taken by Client to ensure Quality.
  • If Approved then Go-Live.

After signup, you will get 5 days' time to make your setup ready according to company's preset norms. If required you can also request for the training to some senior staff members of your company.

  • Promoters and Company.
  • Your core activity.
  • Management profile, Infrastructure, staff and clientele.
  • Capabilities.
  • Man Power = No of staff engaged for Calling Purpose /Call Processing, Scanning, Coding, Tagging-Full details with experience.
  • Space = Location, Full Address of Organization.
  • YWorking Hours / Shifts.
  • Source of Communication, Internet Connectivity.
  • Hardware.
  • Man Power = No of staff engaged for Calling Purpose /Call Processing, Scanning, Coding, Tagging-Full details with experience.
  • I. System Configuration.

    II. Servers.

    III. for Network MPBS Connection and LAN Switched Network.

  • Your core activity.
  • Training Facility: -Whether having its own Training Facility with Class Room and other amenities.
  • Strength/Opportunity.
  • Business Development.
  • Proposed Infrastructure.
  • Projects Undertaken.
  • Managing Partners / Promoters / Supporters.
  • We need your setup details and profiles with all company details.

  • Company Profile.
  • roof of Existence of the company.
  • Capability Document.
  • IFSC Code
  • Bank Name
  • Branch Name & Address
  • Bank Account No.
  • RTFG, NEFT Code.
  • Bank Phone / Fax No.

Special Instructions: Send your business profile details with your full address and contact phone numbers for further process.

  • Instruction Not Followed Properly.
  • Work report not submitted on time.
  • Partially submitted work.
  • Underperformance.
 
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